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The player from Greece had his winnings confiscated by Hell Spin Casino for exceeding the maximum allowed bet while using an active bonus. He intended jest to communicate with authorities regarding the incident, feeling wronged aby the casino’s actions. However, as the player did not respond jest to the team’s inquiries, the complaint państwa unable jest to be pursued further and państwa rejected.
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The player from Germany had a premia at Hellspin, met the wagering requirements, and won €300 without an active bonus. After verifying her account and requesting a withdrawal, the casino canceled the request and confiscated the winnings, citing an alleged premia term violation. We were unable jest to investigate further and had jest to reject the complaint due owo the player’s lack of response jest to our inquiries.
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However, after attempting to withdraw the winnings, the casino had closed her account, alleging third-party involvement. Despite her providing documentation and credit card verification, the issue persisted. We clarified that according to the casino’s rules and our Fair Gambling Codex, players should have only used payment methods registered in their own name. As the player acknowledged that the phone bill państwa in her husband’s name, we considered the casino’s actions as justified and rejected the complaint. Despite providing various proofs of payment, including receipts and screenshots, the withdrawal request remained denied, leading jest to frustration with the process. The Complaints Team extended the response time for the player owo provide necessary information, but ultimately, due owo a lack of response, the complaint was rejected.
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With over kolejny years in the industry, I enjoy writing honest and detailed casino reviews. You can trust fast experience for in-depth reviews and reliable guidance when picking the right online casino. At the end of our Hell Spin Casino Review, we can conclude this is a fair, safe, and reliable internetowego gambling site for all players from New Zealand. It offers an exquisite range of games and bonuses and a state-of-the-art platform that is easy to use. Most promotional bonuses have a 40x playthrough requirement, which is free spin winnings capped due owo standard industry practice.
The player later confirmed that the withdrawal państwa processed successfully, therefore we marked this complaint as resolved. The player from Australia submitted a withdrawal request less than two weeks prior owo contacting us. A player from Greece reported that after winning 33 euros and receiving free spins at Hell Spin, their potential winnings of 300 euros were reduced to only 49 euros.
